At BFIX, we fully respect the privacy and protection of the personal data of our customers and visitors to our website (111 Menelaou Street, Ilion, P.O. Box 13122, hello@bfix.gr, +30 6973 405154 & 2110085662). This Privacy Policy describes the type of data we collect, how we collect, process and store it, as well as the rights and choices you have as a data subject under the General Data Protection Regulation (GDPR) and Greek law.
What data we collect
When you browse and use our website, we collect only the absolutely necessary personal data that is necessary to provide our services, improve your experience and comply with our legal obligations. The data we may collect includes:
- Contact information (such as name, email, phone number) that you provide when filling out contact forms or placing orders.
- Data concerning your device and your connection (e.g. IP address, device type, operating system, browser).
- Transaction data for purchases or reservations (only the necessary data, never card details directly on our website).
- Information about your visits and behaviour on the website, through cookies and similar technologies.
How we collect data
The data are collected:
- Directly from you, when you fill out contact, registration, order forms or when you contact our team.
- Indirectly, through the use of cookies and similar technologies when browsing the website.
Use of Cookies & Similar Technologies
We use cookies to improve user experience, traffic analysis and personalisation of services. Cookies allow us to remember your preferences, analyse website usage and display relevant content.
Google Analytics
Our website uses Google Analytics to collect anonymous statistics on traffic, length of stay, popular spots and user behaviour. This data is collected and stored anonymously, is not used to identify individuals and is used solely to improve our services and content.
Google Tag Manager
Google Tag Manager is used as a tag management tool, facilitating the integration and management of analytics and marketing services, without storing any personal user data itself. The data collected through the tags is subject to the respective privacy policies of the tools that are integrated (such as Google Analytics).
Microsoft Clarity
We use Microsoft Clarity to record anonymous data about user behaviour on our site (e.g. heatmaps, scrolls, clicks). This data does not contain any personal information, is used solely for analysis and to improve the user experience and is managed in accordance with Microsoft's terms of use.
Why we collect the data
Your personal data is used for the following purposes:
- Service and communication with you (validation of orders, updates, responses to requests).
- Improving the user experience and functionality of the website.
- Analysing statistics and optimising our services and offers.
- Complying with legal obligations and keeping accounting or tax records.
Who has access to the data
Access to your data is granted exclusively to the necessary BFIX staff and authorized partners for the provision of services (such as hosting, technical support, software and analytics service providers), with strict adherence to privacy and confidentiality. We undertake not to transmit, sell or rent personal data to third parties for commercial purposes, unless required by law or with the express consent of the user.
Data security
We take all necessary technical and organisational measures to protect personal data from unauthorised access, loss, destruction or unlawful use. Data is only accessed by authorised persons and only if required for the performance of their duties.
Rights of users
As a user, you have the right of access, rectification, erasure, restriction of processing and objection to the use of your personal data, in accordance with the General Data Protection Regulation (GDPR). You also have the right to withdraw your consent for the use of data based on consent. To exercise your rights, you can contact us at hello@bfix.gr.
Duration of data retention
Personal data are kept only for as long as necessary to serve the purposes for which they are collected and/or as long as required by the relevant legislation.
Links to third parties
Our website may contain links to other websites that operate independently of us. We are not responsible for the content, security or privacy policies of these third party sites. We recommend that you always read the privacy policies of any website you visit.
Changes to the Privacy Policy
BFIX reserves the right to amend this Privacy Policy at any time in order to comply with changes in legislation or to improve our services. Changes are effective from the date of publication of the new policy on our website. We encourage you to check this page regularly for any updates.
Contact
If you have any questions, requests or rights regarding your personal data and this policy, you can contact us:
- Address: 111 Menelaou Street, Ilion, P.O. Box 13122
- Email: hello@bfix.gr
- Mobile: +30 6973 405154
- Stable: 2110085662
We will be happy to assist you and provide any additional information about protecting your privacy.